Refund policy

XASECASE Returns & Exchanges

Only products purchased directly from XASECASE official website can be returned for a refund or an exchange within 30 days of arrival.
- If your product was not purchased on our website, you should contact the seller for returns and/or exchange.

Please be aware that:

• The product must be in its original packaging including all content in perfect resalable condition. Damaged products may have the refund denied or incur a restocking fee based on the level of damage.
• Shipping and handling charges are NON-REFUNDABLE both ways.
• Design Your Own products CANNOT be returned nor exchanged. Be sure to confirm the device and/or design BEFORE confirming your order.
• Replacement products CANNOT be returned for a refund.

Customer pays return shipping (tracking required),return shipping costs WILL NOT be covered nor a return shipping label will be provided.

Refund Amount and Discount Information:

• If you return part of your order, the shipping and handling fees will not be refunded. Additionally, if the remaining items no longer qualify for free shipping, the shipping fee will be deducted from the refund amount.
• If returning part of your order disqualifies the remaining items from any add-on purchase discounts, the add-on items will revert to their original prices. The difference between the discounted price and the original price will be deducted from the refund amount.
• For orders that used discount codes or minimum threshold spend discounts, if returning part of the order causes the remaining items to fall below the discount eligibility threshold, the discount amount previously applied will be deducted from the refund. If the remaining items still meet the discount eligibility, the refund amount will be adjusted proportionally based on the discount applied.
• Once a return is processed, any promotional activities and/or discount codes used in the original order will not be reissued.

In order to return the product to us, Please contact us at service@xasecase.com with your order number and and list out the exact product(s) being returned. 

We strongly recommend choosing a mailing service with tracking option for the return package. If the package does not reach us safely, we are unable to issue any refund. We are not liable for lost or stolen packages during this return transit. For all international returns, we are not responsible for paying any custom fees, which may include, but are not limited to, duties, taxes and brokerage fees.

Once we have received your package, it will take 2-10 business days for our quality assurance team to verify the contents meet the conditions above. We will then contact you via email about the refund.